14 DAY RETURN POLICY
BOUGHT SOMETHING BUT IT DIDN’T FIT, WASN’T WHAT YOU EXPECTED OR SIMPLY CHANGED YOUR MIND?
DON’T WORRY! SEND IT BACK FOR ANY REASON WITHIN 14 CALENDAR DAYS OF THE ORDER'S ARRIVAL AND WE'LL REFUND IT.
To return an item, please contact us on email@example.com and add you order number and your email address.
You must send the item back to us within 14 calendar days of the date it was received by you.
Please make sure to return everything unused, as new with original labels/tags and with all original packing undamaged or unaltered. We recommend using additional packaging to ensure the item is not damaged during transport. If the product, including its packaging, is not returned in a suitable condition, we reserve the right to refuse the return.
You are responsible for the cost of all returns to our warehouse in Belgium including custom tax during the import, unless restricted by mandatory consumer law (e.g. if you have received the wrong product).
Here are two simple steps to returning your products under warranty with Mountain Minimalist:
Before making any return Contact us with the following info.
Order or invoice number
The following pictures to assist with the claim:
- a picture that clearly shows the fault
- a picture of the top/front of the product
- a picture that shows the bottom/back of the product
- a picture of the sizing label
- (shoes only) a picture of the tip of each shoe.
A short description of the fault
This way we can work out what the problem is and whether a return will be possible. Any items sent back for warranty without prior contact will not be accepted.
Once the warranty is approved an Mountain Minimalist customer service representative will send you the return authorisation. At this point, you can post the product back to us.
Please make sure your product is in a clean and reasonable state as this will make it easier process a warranty claim. Some warranty claims can take between six to eight weeks to be completed.
If a product is damaged due to poor care or improper use, the damage will not be covered under warranty.
Loss and Theft:
Products that have been lost or stolen are not covered under warranty.
Customised items cannot be warrantied because they have been adapted from their original state.
If you have any questions, don’t hesitate to send an email to firstname.lastname@example.org.
We’re happy to guide you through the process and help with any issues you might have.
Return Address Detail
Paul Devignestraat 111